Frequently Asked Questions

Q1: Where do you ship from?

A: We work with trusted suppliers from around the world. Depending on the
product, it may be shipped from our domestic warehouse or directly from our
supplier overseas.

Q2: How long does delivery take?

A: Average delivery time is 7–15 business days, depending on your location
and the product. You will receive tracking details as soon as your order ships.

Q3: How can I track my order?

A: Once your order is shipped, you’ll receive a tracking number by email. You
can use it on our “Track Your Order” page or directly on the carrier’s website.

Q4: What if I receive a damaged or faulty product?

A: Contact us within 7 days of delivery with a photo of the item and we will
arrange a replacement or refund.

Q5: Can I cancel my order?

A: We process orders quickly, so cancellations must be made within 24 hours of
purchase. After that, we cannot guarantee changes or cancellations.

Q6: Do you offer bulk discounts?

A: For large orders, please contact our customer service team for a custom
quote.